Returns & Refunds

Start a return

Contact info@rgmza.co.za or +27 72 207 1824 with your order reference, the product, the reason for the return and supporting photographs where relevant. Wait for return instructions before dispatching an item so that it reaches the correct destination and can be identified.

14-day change-of-mind returns

RGMZ accepts eligible change-of-mind returns requested within 14 days after delivery. The item must be unused, undamaged, complete and returned with its original packaging, accessories and documentation. The customer pays the direct return cost. Personalised, specially sourced or made-to-order goods cannot be returned for a change of mind where the law permits that exclusion.

Online cooling-off right

Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an electronic purchase of goods within 7 days after receiving them without reason or penalty. The consumer may be responsible for the direct cost of returning the goods. Any broader right in this policy or applicable law remains available.

Incorrect, damaged or defective goods

If RGMZ supplies the wrong item, the item is materially different from its listing, or it arrives damaged, RGMZ will arrange the return at its cost after validating the issue. Under the Consumer Protection Act, qualifying consumers may return goods that fail the required quality standards within 6 months after delivery and choose a repair, replacement or refund, subject to the Act.

Pre-owned equipment

Every pre-owned item is inspected by RGMZ and sold in the condition shown and described. Normal disclosed wear is not a defect. An undisclosed material defect, an incorrect item or a material mismatch between the received item and its listing is handled under the defective or incorrect-goods process.

Golf carts

Golf-cart returns are assessed against the specific unit, its disclosed condition, delivery inspection and applicable consumer law. Change-of-mind returns require the cart to remain unused and unaltered and may involve specialist return transport at the customer’s cost. Defective or incorrectly supplied carts retain the remedies provided by applicable law.

Inspection and refunds

Returned goods are inspected after receipt. Approved refunds are initiated within 10 business days using the original payment route where reasonably possible. Bank, card network, blockchain and financial-institution processing times are outside RGMZ’s control. Nothing in this policy limits a non-waivable consumer right.